FAQ

1. What kind of leather bags do you sell? We curate full-grain and top-grain leather bags, including briefcases, totes, crossbody bags, backpacks, and weekender duffels. Each piece is selected for durable stitching, quality hardware, and a design that ages well. We avoid fashion-only bags and focus on functional, timeless carry.

2. Where do you ship? We ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. We do not ship internationally at this time. Orders are processed within 1-3 business days after you place them, and then dispatched to your address.

3. What are your shipping options and times? We offer Standard shipping at $15, with delivery in 7-14 business days. Please note that this timeframe begins after our 1-3 business day processing period. So depending on when you order, total time is roughly 8-17 business days.

4. What is your return policy? You can return any unused bag within 7 days of delivery, as long as it is in its original packaging. Just contact us first to start the return. Once approved, we will give you a return shipping label at no cost to you.

5. How do I track my order? As soon as your order ships, we email you a tracking number. Your package will be sent via USPS, UPS, or FedEx, depending on your location and the size of the bag. You can use that link to follow its journey.

6. Can I cancel my order? Yes, you can cancel within 24 hours of placing your order, as long as it hasn't been shipped yet. Just email us with your order number. After 24 hours, the order is processed and cannot be cancelled, but you can return it once it arrives.

7. How do I care for my leather bag? Wipe with a dry cloth to remove dust. For deeper cleaning, use a leather conditioner designed for full-grain leather. Avoid soaking in water, and store in a dust bag when not in use. A little care will help your bag develop a beautiful patina over time.

8. Are your bags ethically made? We choose workshops that follow responsible manufacturing practices and use high-quality, natural leathers. While not all are certified, we visit or vet each partner for fair labor and consistent craftsmanship. We prioritize transparency, so if you have specific questions about a bag's origin, email us.

Questions? Contact us at support@ltautorepairdallas.com and we'll reply within 24-48 hours.